Please select the type of door you're quoting/ordering for:
Online ordering allows you to:
If you can't place orders online, please check the PDF order forms section.
If you can't use our online ordering system, please download the relevant PDF order form and fax the completed order to 1300 560 069 or email to sales@luxul.com.au
Just click in any of the following links to download the relevant order form.
Please don’t hesitate to contact us on 1300 560 042 should you require any further assistance.
If you would like to open a Monthly Credit Account with us, click to download the forms which are:
Please read, fill out and sign forms where necessary and fax or post ALL forms to:
Hodge Systems
PO Box 3687
Mt Ommaney
QLD 4074 or Fax to 1300 667 122
Our doors are custom manufatured for each order. Each and every door is made to measure in a variery of materials.
Providing the material you order is in stock, our production system normally requires 10 business days. We treat ALL orders as urgent. Some of our products require multiple production processes which can take up to 20 business days.
If materials are not in stock or are on back order, the material supplier's delivery time must be added to the production period.
Because a significant percentage of cash orders are never paid for, it is our policy that manufacture of these orders will not begin until payment is received.
The processing of direct debit payments generally adds another day to the lead time and cheque clearances add 3 days.
This extra day can be avoided by using the credit card facility available on this website. Click the Quotes/Orders tab and register. When your registration is approved, log in and complete your order.
Because credit card records are not kept on this website, credit card security is not an issue.
Credit card payments can also be processed promptly by phoning 1300 560 042.
Depending on the customer location, delivery can be anywhere between 1 day to 5 days.
As air freight costs are prohibitive, all deliveries are by road transport.
Proof of delivery is a requirement. Our freight companies are instructed not to leave goods at unattended premises. There must be a person present at the delivery address you have provided, during normal business hours, to sign the freight manifest or consignment note.
To provide an alternative address, please email us or phone 1300 560 042.
We are unable to deliver at a pre-arranged time.
Because of the above mentioned disparity in delivery times, delivery of goods to the Customer occurs when despatched from our premises.
The date of despatch will be the invoice date.
If your mailing address is different to your delivery address, please ensure that both addresses are supplied.
The Customer is liable for any additional expenses incurred due to non-delivery, including but not limited, to expenses resulting from the Customer not having an authorized person to sign for receipt of goods.
The Customer must within 7 working days after delivery inspect the goods and give written notice of damage, shortages or anything else not in accordance with this agreement.
The Customer agrees to keep goods in the condition in which they were delivered until Luxul Doors (at its option) either has inspected the goods or gives notice to the Customer that the goods are to be returned.
For further information, please refer to the terms & conditions.
Please check our production & delivery times and conditions.
Please note: our distribution system is limited to Australia, we are unable to honour any warranty issues in any other country.
In order for Luxul's website and online ordering system to work properly, please make sure that:
In some instances, cookies can be corrupted and they need to be erased. See section below to learn how to do it.
Modern browsers can be upgraded in the same section where the version is checked. To check the browser version:
If your browser is not the latest version it would be recommended to get it upgraded.
